Refund and Returns Policy

All returns must be initiated within 30 days from receiving shipment. We will not accept shipments outside of the return window. Refunds will not be issued until one of the following occur:

  1. The CPG.IO Account Manager determines that the shipment does not need to be returned for refunded.
  2. The Shipment is authorized for return. Item(s) must be returned in NEW & UNUSED condition. Returns will be inspected by the CPG.IO Returns Department. Once your return has been approved, you will be contacted with refund information through your credit card. It may take up to 5 to 7 business days for CPG.IO to issue the refund.
  3. When returning the product, ship to:
    CPG.IO LaPreferida Returns Dept.
    1150 N. Swift Rd., Bldg. A
    Addison, IL 60101
  4. If you are given a refund, the original shipping fee will be deducted from your refund amount. 
  5. To complete your return, we require a receipt or proof of purchase (i.e., e.g., a packing slip or receipt).